logo Sign Up

Terms & Conditions

Terms and Conditions

1. Acceptance of the Terms

By accessing or using the 21 Casino platform, you agree to be bound by these Terms and Conditions (the "Agreement"). If you do not agree with any part of the Agreement, please leave the site immediately.

2. Eligibility Requirements

To use our services, you must be at least 18 years old (or the minimum age required in your jurisdiction) and meet our eligibility requirements.

3. Minimum Age Requirements

You must be at least 18 years old to play on 21 Casino. If we have reason to believe that you are under 18 or do not meet these criteria, we may suspend or close your account.

4. Geographic Restrictions

We operate in accordance with local laws and regulations. You agree not to access our services from a country where they are prohibited by law. Our platform is intended for use only in countries and jurisdictions where online gaming is permitted.

5. Account Registration Rules

To create an account, you must provide accurate information and follow the registration process outlined on our site. Only one account per user is allowed; multiple accounts may be subject to suspension or closure.

6. Identity Verification and KYC

We reserve the right to request identification documents (e.g., government ID) from users for verification purposes. You agree that this is necessary to prevent fraudulent activities and ensure fair gameplay.

7. Account Accuracy Obligations

You are responsible for maintaining accurate information about yourself in your account, including but not limited to: name, address, email, phone number, and payment details. Any discrepancies may result in restrictions or closure of your account.

8. Account Security Responsibilities

You must keep your login credentials (username/password) secure and confidential at all times. If you suspect unauthorized access to your account, please notify us immediately.

9. Restricted Behaviour and Prohibited Activities

The following behaviors are strictly prohibited:

  • Tampering with our software or system
  • Manipulating game outcomes or results
  • Sharing or selling login credentials to others
  • Using our services for commercial purposes without written consent

10. Multi-ccounting and Fraud Prevention

We reserve the right to detect, prevent, and investigate any attempts of multi-accounting (i.e., holding multiple accounts), including but not limited to IP blocking, account linking, or other mechanisms.

11. Bonus and Promotion Rules

  • Bonuses are only available for specific promotions as outlined on our site.
  • Wagering requirements apply; see individual bonus terms for details.
  • Bonus abuse will result in penalties or loss of eligibility for future promotions.

12. Wagering and Gameplay Conditions

All bets, wagers, and winnings are subject to the rules listed below:

  • The maximum bet per spin is £8.
  • Any discrepancies between stated odds and actual outcomes may void gameplay.
  • All games are governed by our game fairness policies (see Section 14).

13. Bonus Abuse Prevention

We reserve the right to detect, prevent, or penalize any suspected bonus abuse behavior.

14. Game Fairness and RNG Systems

All of our games utilize Random Number Generators ("RNGs") for unbiased outcome generation. We regularly audit our RNG systems and games to ensure fairness and reliability.

15. Technical Interruptions or Voided Gameplay

We will endeavour to maintain continuous gameplay; however, technical issues may arise due to:

  • System downtime
  • Software bugs or malfunctions
  • Server connectivity problems

In the event of such interruptions or errors, your balance shall remain intact until we resolve any disputes.

16. Suspension or Closure of Accounts

Your account may be suspended or closed without notice at our discretion in cases including but not limited to:

  • Failure to adhere to these Terms and Conditions
  • Identity verification failures
  • IP blocking due to suspicious activity

We reserve the right to close an account at any time, with or without cause.

17. Intellectual Property and Platform Ownership

All original content and materials on our platform are owned by us; all rights reserved.

18. Limitation of Liability

In no event shall 21 Casino be liable for:

  • Losses (monetary, emotional) resulting from gameplay
  • Consequential damages due to negligence or failure to prevent technical issues

Our aggregate liability under these Terms and Conditions is limited to the amount of money in your account at the time of dispute.

19. Modification of terms

We reserve the right to modify or update our Terms and Conditions as necessary, without prior notice. Your continued use of our services constitutes acceptance of any changes made.

20. Contact or Support Guidance

For all inquiries regarding these Terms and Conditions, please contact us via email or through live chat on the website.