Contact Us
At 21 Casino, we understand that sometimes you may need help with your account or have questions about our services. Our dedicated customer support team is here to assist you.
Our live chat support is available 24/7, so feel free to reach out at any time if you need assistance. Our email support team is also available during regular business hours, which are Monday through Friday from 9am to 5pm GMT.
To access our live chat support, simply click on the "Live Chat" button located in the bottom right corner of your screen and a customer support agent will be happy to assist you. Please note that due to high volumes of requests, there may be times when we are unable to respond immediately but rest assured we'll get back to you as soon as possible.
If you prefer to communicate via email, please use the following address. We strive to respond to all emails within 24 hours during regular business hours. Please ensure that your email includes a detailed description of the issue and any relevant account information.
We've put together an extensive help centre with answers to frequently asked questions (FAQs) on various topics such as deposits, withdrawals, bonuses, and more. You can find it by clicking on "Help" at the top right corner of your screen or visiting our website directly.
If you need assistance with verifying your account or have queries about our Know Your Customer (KYC) process, please feel free to reach out via live chat or email support. We're happy to guide you through the verification process and address any questions you may have.
We take responsible gambling seriously at 21 Casino. If you'd like to discuss setting deposit limits, taking a time-out from gaming, or excluding yourself completely, our customer support team is here to help. Please use one of the above contact methods and ask for assistance with your requests.
If you're experiencing issues accessing certain games, features on our website, or using our mobile app, please don't hesitate to reach out to us via live chat or email. Our technical support team will do their best to resolve any problems promptly.
In the unlikely event of a complaint or dispute regarding your account or transactions with 21 Casino, we want to ensure that you're able to escalate your issue effectively. Please follow these steps: (1) Contact us via live chat or email support so we can attempt to resolve the issue immediately; (2) If still unresolved after attempting step one, please contact our designated Escalation Officer; and finally, if needed, you may reach out directly to the UK Gambling Commission or other relevant regulatory authority.
We aim to respond to all customer communications in a timely manner. Our live chat support is available 24/7 as mentioned earlier. When contacting us via email during regular business hours (Monday through Friday from 9am to 5pm GMT), you can expect a response within 24 working days.
To help prevent and resolve account security issues, please contact our dedicated team using one of the above methods for assistance with topics such as password reset requests or potential cases of identity theft on your account.
